The Hangzhou Taxi Disciplinary Board carried out an undercover investigation and collected 229 evidences of misconduct by cabbies in one week and fined three of them up to 3,000 yuan (US$476).
The board dispatched 104 secret investigators last Thursday, who monitored 486 cabbies for one week.
In addition to violations like soliciting or refusing customers, nearly half of the cabbies were found smoking in their car or failing to provide an invoice.
The disciplinary board’s crackdown on violations will last three months, targeting taxis around the Xiaoshan International Airport, train stations, intercity bus terminals, the West Lake area, hotels, restaurants, hospitals and supermarkets.
The board was set up last week. Taxi companies are required to keep a record of their operating taxies. Their number of taxi licenses will be based on their management. Companies with poor management may lose their business license.
Taxi customers can call 96520 to lodge a complaint any time of the day and all complaints will be handled within 10 working days.
Hangzhou currently has 8,973 taxies and 25,000 taxi drivers. They serve about 800,000 passengers every day.
Source: Hangzhou International Center