A woman in Xiaoshan District received a parcel from a courier happily, opened the parcel and found a down jacket she barely remembered. To her surprise, the down jacket was ordered over a year ago, Qianjiang Evening News reported yesterday.
The woman surnamed Lai received the parcel last week, and she found the delivering date on the parcel was November 19, 2014.
Then she remembered the jacket was bought last year for her mom!
Lai placed the order for the down jacket with a price of more than 200 yuan (US$32) for her mom on November 11, 2014. Then she received one with wrong size, so she returned the parcel and the seller agreed to change one for her.
A week later she still hadn’t received the parcel, so she called the courier company. The courier man said the parcel should be among the parcels in her community already.
As Lai bought many things in the planet’s biggest online shopping splurge, soon she forgot the parcel.
“It’s ironic to receive the parcel after it was forgotten so long ago,” Lai said.
The delivery company apologized for the incident.
“Around the single’s day every year we receive parcels like mountains in our warehouse, so it was likely that the parcel was buried in a corner and forgotten eventually,” a company representative said in an interview.
From November 11 to 20, 16 Hangzhou courier companies delivered 91.28 million parcels in the city.
On November 11 alone the delivery volume reached a peak of 11.36 million, 33 percent jump over the same day last year. The number was about three times the volume of daily average.
There are many similar delays. For example a man sent a scarf from Gongshu District to Binjiang District in the city. He was lucky to find the parcel finally after it was delivered six days later.
Another man complained that he put an order for milk powder in the midnight on the Single’s Day, and the milk powder only arrived just before his baby cried for milk.
Every parcel has to go through at least four steps, including being picked up from client, collected to a warehouse or center, sorted to destinations before delivered to the receiver, according to industry insiders.
Hangzhou plans to set up more distribution centers across the city this year with a total area of more than 200,000 square meters to cope with surging amount of parcels.
Source: Hangzhou International Center